I have written quite a bit on Universal Credit and its potential failure and I could use today’s NAO report to rehearse the whole sorry story again.
But I won’t. Because there is again something worse than the failure of an IT project here. After all, most software projects fail, and so Universal Credit is nothing special on that score.
The deplorable thing is the absolute refusal of the Department of Work and Pensions to admit things have gone wrong.
Every time they have been challenged the DWP say “things are fine now, so the critical report is out of date”. But, of course, each subsequent report reveals things were far from fine when the previous denial was issued.
That just cannot be allowed to continue.
- Blow to IDS as Universal Credit plan is branded ‘unrealistic’: Auditors warn scheme should be delayed to prevent further losses to taxpayers (thisismoney.co.uk)
- DWP writes off millions of pounds on Universal Credit IT, damning NAO report reveals (computerweekly.com)
- Less than 1% of Universal Credit IT spend goes to SMEs (computerweekly.com)
- Labour: Leaked DWP staff reports ‘utterly damning’ (itv.com)